Grok Trade, LLC Last Updated: September 7, 2026
Grok Trade, LLC ("Company," "Grok Trade," "we," "our," or "us") respects your privacy. This Privacy Policy ("Policy") is a notice describing what personal information we collect, how and why we use it, who we share it with, and the rights and choices you have.
This Policy applies to:
This Policy describes our privacy practices and applies to all users of our services, whether registered or unregistered. Where applicable law requires consent for a specific activity — such as non-essential cookies, marketing text messages, or the recording of a voice interaction — we use the applicable consent mechanism as required by law. Our Terms of Service are incorporated by reference.
To provide transparency and, where applicable, to comply with the California Consumer Privacy Act (CCPA/CPRA) and other U.S. state privacy laws, we describe the personal information we collect by category. We collect only the information reasonably necessary for the purposes described in this Policy.
We do not collect sensitive government identifiers such as Social Security numbers or passport numbers, and we do not collect the precise geolocation of website visitors for advertising purposes. Our services are for adults 18 and older, and we do not knowingly collect information from anyone under 18.
We collect information: (a) directly from you; (b) automatically through cookies, pixels, and similar technologies; (c) from analytics and advertising providers; (d) from social-media and communications platforms when you interact with us through those services; and (e) from affiliates, payment processors, and other service providers that support our communications and customer relationships.
We use your information to:
Testimonials. If you provide a testimonial or review, we may use it for marketing, which may include your first name and general location.
The following summarizes the personal information we collect, why, who receives it, how long we keep it, and whether it may be "sold" or "shared" for targeted advertising under applicable state law. We do not sell personal information in exchange for monetary payment; however, certain advertising-related disclosures may constitute a "sale" or "sharing" under some privacy laws (see Section 8). Where the CCPA applies to us, the table below is also intended to describe our practices during the preceding 12 months.
| Category | Examples | Sources | Purpose | Categories of Recipients | Retention Criteria | Sold/Shared for Advertising? |
|---|---|---|---|---|---|---|
| Identifiers | Name, email, phone, address, IP, device IDs | You; cookies; analytics providers | Account setup, communication, support, fraud prevention, compliance | Service providers; affiliates; analytics & advertising providers; legal authorities | Duration of the relationship plus legally required retention | May be shared for targeted advertising, depending on configuration |
| Commercial Information | Purchases, subscriptions, purchase history | You; cookies | Billing, support, service delivery, compliance | Payment processors; service providers; advertising providers; legal authorities | Applicable accounting and tax retention periods plus relationship | May be shared, depending on advertising and conversion-tracking configuration |
| Usage and Device Information | Browsing on our services, clickstream, ad interactions, device/browser data | Cookies; pixels; analytics providers | Analytics, optimization, advertising, security | Analytics & advertising providers | According to configured provider retention periods | May be shared for targeted advertising, depending on configuration |
| Financial Information | Billing address, payment card details | You; payment processors | Process payments, prevent fraud | Payment processors | Accounting and tax retention periods | No |
| Audio, Electronic & Communications | Chatbot messages, SMS, emails, voice-agent calls/recordings | You, via our AI and communication features | Support, communication, education, quality assurance, service improvement, record-keeping | Affiliated services provider; AI and platform providers | Reasonable operational period plus legal requirements | Not ordinarily used for targeted advertising |
| Optional Information | Testimonials | You | Marketing, promotions | Service providers | As long as needed for the stated purpose | Not ordinarily used for targeted advertising |
We use artificial intelligence ("AI") and automated technologies — including website chatbots, voice agents (over phone and SMS), automated email, transcription, summarization, and similar tools — to communicate with you, provide customer support, deliver educational content, and support internal business operations. These features are operated on our behalf by our affiliated services provider, Grok Cor, LLC, using the GoHighLevel platform together with third-party AI, platform, communications, and infrastructure providers involved in delivering these features.
When you use these features:
If you send us or submit materials — such as trade journals, trade plans, screenshots, documents, or other content (for example, materials students share with mentors by email) — we process that content for the purpose for which you provided it, including support, education, and account services. Please avoid including brokerage account numbers, passwords, government identifiers, or other information not reasonably necessary for us to assist you. Submitted content may be stored by our service providers and retained for a reasonable period consistent with those purposes, our legal obligations, and security and backup requirements. Content you submit through an AI feature is also subject to Section 6.
We use cookies, pixels, and similar technologies from analytics and advertising providers, including Google Analytics 4, Google Ads, and Microsoft (Bing) Ads, and we may use advertising and social-media platforms such as Meta, X, TikTok, and LinkedIn. These technologies help us understand site usage and deliver and measure advertising, including targeted (cross-context behavioral) advertising on other platforms.
Important disclosure. We do not sell your personal information in exchange for monetary payment. However, our use of advertising cookies and pixels to deliver targeted advertising may nevertheless constitute a "sale" or "sharing" of personal information under certain U.S. state privacy laws (for example, California's CPRA). You have the right to opt out:
We do not knowingly use targeted advertising, or sell or share the personal information, of any individual under 18.
We do not sell personal information in exchange for monetary payment; certain advertising-related disclosures may nevertheless constitute a "sale" or "sharing" under some privacy laws (see Section 8). Subject to that disclosure, we may share information with vendors, service providers, processors, contractors, affiliates, and platforms that support our operations, depending on the relationship and applicable law. These include, among others: payment processors (PayPal, Stripe); CRM, marketing, membership, and AI-communication platforms (Keap, GoHighLevel) and our affiliated services provider (Grok Cor, LLC); website, hosting, content-delivery, DNS, security, and media-storage infrastructure; and analytics and advertising providers (Google Analytics 4, Google Ads, Microsoft/Bing Ads). We may also disclose information to affiliates for internal business operations; in connection with a merger, acquisition, or asset sale; to legal or regulatory authorities to comply with law, court orders, subpoenas, or investigations; and as aggregated or anonymized data that does not identify you.
We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a data breach affects your information, we will notify you as required by applicable law.
We retain personal information only as long as reasonably necessary to deliver services and process transactions; comply with legal, regulatory, accounting, and tax obligations; resolve disputes and enforce our agreements; and meet security and backup requirements. Retention periods depend on the nature of the information, the purposes for which it is used, and applicable legal requirements. When information is no longer needed, we delete or de-identify it. We may retain anonymized or aggregated data indefinitely.
Email Opt-Out. You may unsubscribe from promotional emails at any time. Service-related communications cannot be opted out of.
GDPR (EU/EEA and UK Users). You may request access, correction, deletion, restriction, objection, or portability of your data. Our lawful bases include consent, performance of a contract, compliance with legal obligations, and legitimate business interests.
California (CCPA/CPRA). Where the CCPA applies to us, you have the right to know, delete, and correct your personal information; to opt out of the "sale" or "sharing" of personal information (see Section 8); to limit the use of sensitive personal information (note: we do not use sensitive personal information for purposes that trigger this right); and not to receive discriminatory treatment for exercising your rights.
Other U.S. State Privacy Rights. Residents of certain U.S. states may have additional rights under applicable comprehensive privacy laws, which may include the rights to access, correct, delete, and obtain a portable copy of their personal data, and to opt out of targeted advertising, the sale of personal data, and certain profiling. Where permitted, you may use an authorized agent, and you may appeal a denial of your request.
How to Exercise Your Rights. Contact [email protected] or use our privacy-request webform where provided. We will verify your request as required and respond within the timeframe set by applicable law. Additional local rights may apply in other jurisdictions.
If you are outside the United States, your information may be transferred to and processed in the U.S. or other jurisdictions. Where applicable law requires transfer safeguards, we use legally recognized transfer mechanisms appropriate to the relevant transfer, which may include contractual safeguards.
Where applicable law requires consent for cookies or similar technologies (such as analytics and advertising cookies), we handle those technologies in accordance with applicable law. You may manage or withdraw cookie preferences through any consent tool we provide or through your browser settings.
We use third-party providers to support and deliver our services. Their handling of information may be governed by our agreements with them and by applicable law. Separately, we may provide links to independent third-party websites or services that we do not control; those independent services are governed by their own privacy practices, and we are not responsible for their content or privacy practices.
We do not respond to legacy browser "Do Not Track" signals. Our treatment of legally recognized opt-out preference signals, including the Global Privacy Control, is described in Section 8.
Our services are for adults age 18 and older. We do not knowingly collect information from anyone under 18. If you are under 18, do not provide any information. If we learn we have collected information from a minor, we will take appropriate steps to delete it as required by applicable law.
We are committed to digital accessibility. For assistance, contact [email protected].
We may update this Policy periodically. Updates will be posted here with a new "Last Updated" date. If we make material changes, we will provide additional notice or obtain your consent where required by applicable law.
To the extent permitted by applicable law and subject to any non-waivable statutory rights, disputes relating to this Policy may be subject to the dispute-resolution and arbitration provisions of our Terms of Service.
If you have questions about this Policy or wish to exercise your rights, contact:
Email: [email protected] Mail: Grok Trade, LLC, 3903 Northdale Blvd., Ste. 100E, Tampa, FL 33624